Q: I placed an order and forgot that my address was wrong on my paypal account. What can I do?
A: If you just placed your order (a few minutes ago), you can write to firstname.lastname@example.org and include your old address, the new address and your name. She will do her best to reach our shipping team and have the order pulled and the address changed. If you wait, unfortunately, we can't guarantee that we will be able to catch it.
If your order hasn't shown up and now you realized that the address on your order was wrong, please contact us to see if the order was returned to us. Unfortunately we can't be responsible for lost merchandise that was shipped to a wrong address or for additional shipping costs if it was returned to us. Please be sure that the address that you have provided is correct in every detail. This will help us to do our best in getting your order to you.
Q: Can I place an order with a Check or Money Order via old fashion snail mail?
A: Yep! Here's how: Send Check or Money Order (payable to "Sleeping At Last") to:
Sleeping At Last
PO Box 4115
Wheaton, IL. 60189
Please include a note specifying which product(s) (and size/option if applicable!) with your payment.
Q: If I don't have a PayPal account, can I still order from your store?
A: We believe so, indeed! When you check out there should be an option that says something like "continue without signing in" - click on that and it should bring you to a page where you can pay with credit card, using PayPal's services as a guest.
Q: I just ordered a CD with the bonus download, and haven't received it yet! When will I get my download email?
A: We are working on it. Pinky Swear! We will email you the download link manually as soon as we possibly can! Thanks for your patience and we are truly grateful for your order!
Q: How long will my order take to be processed and sent out to me?
A: We handle all order processing ourselves and we try very hard to be as quick as we can about it! But if you feel as though your order is taking suspiciously long, please contact Kim about it: email@example.com and she'll look into it right away!